FAQ

You have questions? We have answers.

Any questions you have at any time, let us know. Give us a call if you don’t see what you are looking for in our FAQ list below. Reach us by phone at (877) 396-9205!

AM I BETTER OFF IN A FACILITY OR MY HOME?

We believe the home remains the safest place for you and your loved ones to remain as research show that the virus is spread more quickly in facilities, large groups or public settings. Possible exposure remains lowest for those that can remain at home with limited outside contact. We have taken bold steps in this regard by also asking that caregivers follow all recommendations about social distancing themselves in their personal life to help us keep clients safe.

CAN YOU TAKE MY LOVED ONE TO HIS/HER DOCTORS APPOINTMENTS, GROCERY SHOPPING OR SOCIAL OUTINGS?

Yes, we can take our clients to their appointments in their own private vehicle or we can take them in our caregiver’s vehicle. There is an extra mileage charge if our caregiver uses his or her own vehicle. Our caregivers all have their own auto insurance and are bonded by CareBuilders at Home.

DO I HAVE TO BE HOME-BOUND TO QUALIFY FOR THIS SERVICE?

No, you do not have to be homebound to receive our services.

DO YOU HAVE BOTH HOURLY AND DAILY RATES FOR CAREGIVING SERVICES?

Yes, we have an hourly rate and a live-in daily rate based on the needs of the client.

DO YOU WORK WITH LONG TERM CARE INSURANCE COMPANIES?

Yes, we work with many different long-term care insurance companies and would be glad to contact yours to see what type of documentation that they require in order to cover our services.

DOES MEDICARE PAY FOR THIS TYPE OF SERVICE?

Medicare does not usually pay for our services but we can coordinate all Medicare paid services with an allied community provider to maximize benefits along with our private duty care.

DOES PRIVATE INSURANCE PAY FOR THIS TYPE OF SERVICE?

Some private insurance companies do pay for this service. Check with your individual insurance company to see if they cover this type of service.

HOW DO I KNOW IF I’M AT A GREATER RISK OF GETTING COVID-19?

The CDC indicates the following groups are at an increased risk of getting severely ill if they get infected with COVID-19:

People aged 65 years and older

People who live in a nursing home or long-term care facility

Other high-risk conditions could include:

  1. People with chronic lung disease or moderate to severe asthma
  2. People who have heart disease with complications
  3. People who are immunocompromised including cancer treatment
  4. People of any age with severe obesity (body mass index [(BM]I)≥40) or certain underlying medical conditions, particularly if not well controlled, such as those with diabetes, renal failure, or liver disease might also be at risk
HOW IS CAREBUILDERS AT HOME WORKING TO KEEP ME AND MY LOVED ONES SAFE?

All of our caregivers are following a special protocol regarding staying home if they are sick and are self-screening before reporting to work each and every time. We are trying to keep clients safe by limiting the number of caregivers they come into contact with. We believe this is the responsible thing to do to keep our clients safe. We have a screening tool for caregivers to assess their health before going into the clients home. We understand that keeping COVID-19 out of your home is the most important thing right now.

I’M CURRENTLY IN A FACILITY AND NOT IN MY HOME, WHAT IS YOUR PROCESS?

For clients that are served in facilities and communal settings, we will work closely with the facilities to follow their protocols on protecting residents.

IS IT MY RESPONSIBILITY TO HANDLE MY CAREGIVERS TAXES, INSURANCE AND BONDING?

No, our rate consists of our caregiver’s wages, payroll taxes, benefits, federal and state unemployment insurance, workers compensation insurance, and professional and general liability insurance. No money is ever exchanged between our clients and our caregivers.

WHAT ADDITIONAL TRAINING ARE YOU GIVING YOUR STAFF?

Although our caregivers are already trained on infection control, we have taken additional steps and added extra training on infection control procedures to keep the home clean and healthy. Our caregivers are following enhanced home hygiene principles to keep COVID-19 out of homes.

WHAT ARE SOME ADDITIONAL STEPS I CAN TAKE TO PROTECT MY HEALTH?

Things you can do to stay healthly include having a plan with family and friends on what to do if you become ill. Get medication refills so no outside visits to the doctor will be needed. Wash hands frequently with soap and water for at least 20 seconds. If soap and water are not available, use al alcohol-based sanitizer and rub hands for at least 20 seconds. Cover your mouth and nose with a tissue when you cough and sneeze, then throw it away and wash your hands. Clean and disinfect frequently touched objects daily. Eat well and drink lots of water and get plenty of sleep to boost your immune system.

WHAT ARE THE RESTRICTIONS ON HELPING MY LOVED ONE WITH THEIR MEDICATIONS?

As a non-medical home care provider we are only allowed to provide medication reminders after the medications are set up in pill boxes by the family, home care or hospice company.